What kind of honesty is it?

 

Inflated meter readings, incorrect electricity bills, and other general errors appear insignificant compared with the billing counters' lack of urgency in providing poor customers with the change they are entitled to. 

Although it won't change the department, it will transform the general customer experience.

After a wild electricity bill, the correct bill brought immense relief to the honest consumer, scratching their head. 

While the uncomfortable reading of consumed electricity units, the mind-boggling load caused a highly inflated computation, and it brought deep concern to the consumer at all costs. The consumer did feel endless headaches and other unbearable jibes. But thanks to God that his complaints worked at last. He deposited the latest electricity bill without undue delay. 

The fact that there lies honesty in repaying the remaining amount to the consumers who come to deposit at the window counter. Though billing clerks continue to point out that there is no dishonesty. But sometimes they show their ingenuity in paying even the small coin of one rupee to the consumer. This must be avoided at all costs. 

Why do clerks sitting on the window counters deny the return of the exact amount to poor consumers? Though they always talk about how they used to be careful to avoid irregularities in producing the change. They are also found to be not staying true to their exact words. 

If the consumers present amounts in round figures, the window clerks do not really show promptness in returning the change to simple consumers. 

While they continue to state in shining ways that nothing goes to waste, the extra payment is adjusted on the next bill. Only the record of the exact amount shown on the computerised bill is accepted.  

No responsibility for the unpaid amount by the counter clerks is brought up. It is so because it is not displayed in the printed bill receipt. A recent instance was that the window clerk did not deem it fit to pay the one-rupee coin.