Podgy seller hesitant to oblige buyers

Walking together he told all those present on the occasion in an informative way that if any of you need Basmati rice then get me instantly. He apparently appeared quite friendly, approachable, kind and sweet, but without attitude – which people more often realise is the minus point when the astute seller begins to raise his business and also try to get a lot of people to buy the everyday necessities like basmati rice to keep the sales going.

Upon questioning a little-weight bag, he slipped off the handle and reacted angrily, "I have not opened a grocer's shop frankly. I do not keep bags of lesser weight. I only have 30 kg bags, said the podgy man. When packed the bags of lesser quantity remain handy everywhere, why does his mood swing on this genuinely right question? 

That was indeed not the only question he was left to reply with. Another was: “Why are the customers made to buy more than required quantity and God knows how to describe the result of that particular rice after cooking on Gas stove. It does matter extremely if taste remains unsuitable. 

It turned out that he had more than one question to answer. Another was: "God knows how to explain the outcome of that specific rice after cooking, and why are the customers forced to purchase larger quantities? Beyond taste, it does matter. Everyone enjoys trying new varieties. If these are worth it, the sales drastically transform. However, the seller is unwilling to find out what the buyer wants.